Mission:
You will join our international Salesforce team renowned for its Cross Salesforce Cloud expertise in the Customer Experience chain focused on business domains:
• Customer Services and Sales Departments: 360 Vision, Customer Journey, CRM Base, Omnichannel Contact Center (web, voice, email, chatbot, social media, ...), IS integration;
• Digital and Cross-Channel relational marketing strategy : Portals and Digital Journeys, Cross-Channel Marketing Campaign Management
On a daily basis, you will work with our schools and have the following main responsibilities:
- Prepare and conduct functional workshops with business departments and key users.
- Participate in functional design and validation committees.
- Study and propose solutions to evolve our clients' Salesforce applications.
- Translate CRM functional needs of our clients and write Salesforce specifications.
- Serve as a reference for the Salesforce solution with various stakeholders;
- Implement Salesforce Platform (administration, configuration of complex flow…) following Agile methodology.
- Maintain and develop your skills through training tools and associated certifications.
Requirements:
- Determination, rigor, ability to lead and follow up on all client requests and ensure their processing until the project's assigned objectives are achieved.
- Functional Skills: interest, understanding of our clients' organizations and users' needs.
- Technical Skills: affinity for IT projects, ability to interact with multiple external or internal stakeholders: directors and users, system and network experts, developers, architects on application or infrastructure topics.
- Communication and interpersonal skills: listening to the client, working in cross-functional teams, good communication skills (verbal and written).
- Service-oriented and autonomy: responsiveness to client requests, flexibility, versatility, daily proactivity, thirst for learning.
- Salesforce Sales Cloud certification.
- Fluent in English and Hungarian. French would be a plus.
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