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Business Analyst

Salesforce Business Analyst
Mission:

You will join our international Salesforce team renowned for its Cross Salesforce Cloud expertise in the Customer Experience chain focused on business domains:

• Customer Services and Sales Departments: 360 Vision, Customer Journey, CRM Base, Omnichannel Contact Center (web, voice, email, chatbot, social media, ...), IS integration;

• Digital and Cross-Channel relational marketing strategy : Portals and Digital Journeys, Cross-Channel Marketing Campaign Management

On a daily basis, you will work with our schools and have the following main responsibilities:

  • Prepare and conduct functional workshops with business departments and key users.
  • Participate in functional design and validation committees.
  • Study and propose solutions to evolve our clients' Salesforce applications.
  • Translate CRM functional needs of our clients and write Salesforce specifications.
  • Serve as a reference for the Salesforce solution with various stakeholders;
  • Implement Salesforce Platform (administration, configuration of complex flow…) following Agile methodology.
  • Maintain and develop your skills through training tools and associated certifications.

Requirements:

  • Determination, rigor, ability to lead and follow up on all client requests and ensure their processing until the project's assigned objectives are achieved.
  • Functional Skills: interest, understanding of our clients' organizations and users' needs.
  • Technical Skills: affinity for IT projects, ability to interact with multiple external or internal stakeholders: directors and users, system and network experts, developers, architects on application or infrastructure topics.
  • Communication and interpersonal skills: listening to the client, working in cross-functional teams, good communication skills (verbal and written).
  • Service-oriented and autonomy: responsiveness to client requests, flexibility, versatility, daily proactivity, thirst for learning.
  • Salesforce Sales Cloud certification.
  • Fluent in English and Hungarian. French would be a plus.



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Összefoglaló

Állás típusa
Munkaerő-toborzás
Iparág
Information Technology
Hely
Budapest
Szakterület
Technology
Szám:
1184662
Closing date
21 Jun 2024

Kapcsolatfelvétel tanácsadóval

Beszéljen David Szabo, a pozícióval foglalkozó szaktanácsadónkkal, akinek címe Budapest
Akadémia utca 6., 1. emelet, Academia Offices

Telefon: 06704895293

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