Customer Support Specialist

Technical Support
Customer Support Engineer

Join our client and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise.
customers and put their information to work to transform the way they do business.
Over 10,000 customers trust our client,
including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as
DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK.
We are looking for an experienced, highly skilled, and engaged technical engineer to join our team. Your main tasks will be to resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution. Once you have resolved an issue, you will create a knowledge-base document to help customers and your colleagues to resolve it proactively. You will closely collaborate with the technical teams within : your colleagues in Support, Development, DevOps and QA
To join our team, we expect that you are highly motivated, flexible, thrive on resolving issues and working with business customers. You need to have at least 2 years of L2 technical support experience, troubleshooting Windows servers, Linux, and MSSQL databases or any other complex systems. You should be comfortable using and understanding SQL queries, looking for clues in various logs or traces, and be able to read some code. We mainly support our customers in English, so strong English skills are required.

Responsibilities
  • Resolve incoming Zendesk tickets from B2B customers, predominantly via a web portal, sometimes via remote session
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer
  • Actively collaborate with your teammates and colleagues from other departments to find solutions
  • Communicate confidently in Business English
  • Write knowledge base articles to help customers even faster
  • Follow our well-documented procedures, guidelines, and policies

Requirements

  • At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development
  • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics
  • Experience in programming (C++)
  • Basic knowledge of other languages of programming (Java or C#) is a plus
  • Great analytical skills to troubleshoot software problems
  • Good interpersonal and communication skills
  • Advanced English skills
  • Additional European language knowledge is a plus

Here are some of our local benefits:

  • Work from home, remotely, or hybrid
  • Partial compensation for glasses and lenses
  • Private health insurance
  • Volunteering Time Off (2 days/ year)
  • SZÉP Card for recreational activities
  • 3 extra days/ month for 'sick leave' without doctors visit
  • Flexible working hours


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Összefoglaló

Állás típusa
Munkaerő-toborzás
Iparág
Information Technology
Hely
Budapest
Szakterület
Technology
Szám:
1194254

Kapcsolatfelvétel tanácsadóval

Beszéljen Laszlo Csiha, a pozícióval foglalkozó szaktanácsadónkkal, akinek címe Budapest
1054 Budapest, Akadémia u. 6., Academia Offices

Telefon: 06301321588

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