Our client is a prestigious multinational company with a significant global presence is currently looking for a Service Desk Team Leader to lead their growing team in Budapest. The support window for this project is between 7.00 am – 19.00 pm.

As a Service Desk Team Leader you will be responsible for:

• Managing the 1^st level Service Desk team (7+ people)
• Monitoring the team member’s KPI’s and performance
• Supporting the team in providing high quality customer experience
• Conducting team meetings and maintaining team communication
• Participating in new hire interviewing and the candidate selection process
• Preparing consolidated daily / weekly / monthly reports
• Supporting and initiating continuous improvement process

To be considered as an ideal candidate, you are required to have:

• 1-2 year of experience in Service Desk / Customer Support Team Leading
• Excellence in English AND German is a must
• Strong customer-oriented attitude
• Collaboration skill

What the company could offer for you:

• Training and continuous learning opportunities
• Competitive salary and compensation package (free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), Medical benefits, Reimbursable language courses
• Joining bonus
• Hybrid working: weekly 1 office day
• Pleasant and inspiring working environment

What you need to do now:

If you're interested in this role, click 'Apply now' or send your CV to soltesz@hays.hu!
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.