German Speaking Service Desk Team Leader

Service Desk / SD / IT support / Team Leader / People Management / German

Our client is a prestigious multinational company with a significant global presence is currently looking for a Service Desk Team Leader to lead their growing team in Budapest. The support window for this project is between 7.00 am – 19.00 pm.

As a Service Desk Team Leader you will be responsible for:

  • Managing the 1st level Service Desk team (7+ people)
  • Monitoring the team member’s KPI’s and performance
  • Supporting the team in providing high quality customer experience
  • Conducting team meetings and maintaining team communication
  • Participating in new hire interviewing and the candidate selection process
  • Preparing consolidated daily / weekly / monthly reports
  • Supporting and initiating continuous improvement process

To be considered as an ideal candidate, you are required to have:

  • 1-2 year of experience in Service Desk / Customer Support Team Leading
  • Excellence in English AND German is a must
  • Strong customer-oriented attitude
  • Collaboration skill

What the company could offer for you:

  • Training and continuous learning opportunities
  • Competitive salary and compensation package (free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), Medical benefits, Reimbursable language courses
  • Joining bonus
  • Hybrid working: weekly 1 office day
  • Pleasant and inspiring working environment

What you need to do now:

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Job type
Information Technology
Business Services

Talk to a consultant

Talk to Soltesz Aletta, the specialist consultant managing this position, located in Budapest
Budapest, Szabadság tér 7, Bank Center

Telephone: +36 1 501 2400

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