German Speaking Service Desk Team Leader

Service Desk / SD / IT support / Team Leader / People Management / German

Our client is a prestigious multinational company with a significant global presence is currently looking for a Service Desk Team Leader to lead their growing team in Budapest. The support window for this project is between 7.00 am – 19.00 pm.


As a Service Desk Team Leader you will be responsible for:


  • Managing the 1st level Service Desk team (7+ people)
  • Monitoring the team member’s KPI’s and performance
  • Supporting the team in providing high quality customer experience
  • Conducting team meetings and maintaining team communication
  • Participating in new hire interviewing and the candidate selection process
  • Preparing consolidated daily / weekly / monthly reports
  • Supporting and initiating continuous improvement process


To be considered as an ideal candidate, you are required to have:


  • 1-2 year of experience in Service Desk / Customer Support Team Leading
  • Excellence in English AND German is a must
  • Strong customer-oriented attitude
  • Collaboration skill


What the company could offer for you:

  • Training and continuous learning opportunities
  • Competitive salary and compensation package (free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), Medical benefits, Reimbursable language courses
  • Joining bonus
  • Hybrid working: weekly 1 office day
  • Pleasant and inspiring working environment


What you need to do now:

If you're interested in this role, click 'Apply now' or send your CV to soltesz@hays.hu!
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

#1155013
Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.

Summary

Job type
Permanent
Industry
Information Technology
Location
Budapest
Specialism
Business Services
Ref:
1155013

Talk to a consultant

Talk to Soltesz Aletta, the specialist consultant managing this position, located in Budapest
Budapest, Szabadság tér 7, Bank Center

Telephone: +36 1 501 2400

Similar jobs to German Speaking Service Desk Team Leader

  • People Services Team Lead

    People services / HR support / HR admin / people advisory / Team Lead / People management / Coordinator / SSC
    Budapest
  • Customer Engagement Manager

    Customer relations / Data analyses / Multinational / Manager / English / Hungarian / Stakeholders
    Budapest
  • Customer Service Representative (French speaking)

    Customer service / order management / SD / Service Desk / French
    Budapest
  • Office Manager

    Office manager / irodavezető / organizing / English
    Budapest
  • CSR Manager

    Irodai munkavégzés
    Pest megye
  • Létesítményfelelős - Budapest

    Létesítményfelelőst keresünk kereskedelemmel és kivitelezéssel foglalkozó partnercégünk csapatába.
    Pest megye