General purpose of the job

Operator monitors and controls ICT infrastructure and electronic data processing applications according to standardized operating instructions.

Job description Duties & Responsibilities:

• As a main user of the SD manages all tickets and cusomter contacts on the first level (L1)
• Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquett
• Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
• Responsible of first level of resolution
• Ensures proper assigment to the righ solution groups at L2 operations
• Treats and follow all incidents E2E
• Monitors all ICT infrastrucure (network, servers, cloud operation, etc) related environments
• Monitors of multiple distributed computing SW environment
• Ensures proper payment transaction handling by systems
• Responsible for system alarm monitoring and daily systems/network routine checking
• Runs batch processes via schedules or on request to produce cusotmer result files and reports
• Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
• Verifies and isolates issues as well as root cause and executes impact analysis if aplicable
• Participates in the testing and implementation process (mostly as a tester)
• Distributes operation information and reports throughout the responsible organizations according to instruction

Knowledge, Skills and Abilities:

• Basic knowledge on IT and networking infrastrucure and application systems
• Knowledge of NOC, SD and Monitoring operation
• Understanding of basic principles of e-payments and cards payments technologies
• Basic knowledge of SQL scripting and queries creation
• problem managment
• Undestand SLA concepts
• Good in comunication specially in English

Requirements:

• 1-3 years experience with NOC/SD operation in the payment processing industry
• Experience in payment and card processing industry general
• BS degree on IT preferred
• Co-operative, good sense of responsibility
• Immediate available is an advantage
• Shift duty is required
• 12 hours working period
• English - fluent

What you need to do now
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