Operator 7X24

Operator 7x24 position with asap starting in Budapest!
General purpose of the job

Operator monitors and controls ICT infrastructure and electronic data processing applications according to standardized operating instructions.

Job description Duties & Responsibilities:

  • As a main user of the SD manages all tickets and cusomter contacts on the first level (L1)
  • Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquett
  • Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
  • Responsible of first level of resolution
  • Ensures proper assigment to the righ solution groups at L2 operations
  • Treats and follow all incidents E2E
  • Monitors all ICT infrastrucure (network, servers, cloud operation, etc) related environments
  • Monitors of multiple distributed computing SW environment
  • Ensures proper payment transaction handling by systems
  • Responsible for system alarm monitoring and daily systems/network routine checking
  • Runs batch processes via schedules or on request to produce cusotmer result files and reports
  • Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
  • Verifies and isolates issues as well as root cause and executes impact analysis if aplicable
  • Participates in the testing and implementation process (mostly as a tester)
  • Distributes operation information and reports throughout the responsible organizations according to instruction


Knowledge, Skills and Abilities:

  • Basic knowledge on IT and networking infrastrucure and application systems
  • Knowledge of NOC, SD and Monitoring operation
  • Understanding of basic principles of e-payments and cards payments technologies
  • Basic knowledge of SQL scripting and queries creation
  • problem managment
  • Undestand SLA concepts
  • Good in comunication specially in English


Requirements:

  • 1-3 years experience with NOC/SD operation in the payment processing industry
  • Experience in payment and card processing industry general
  • BS degree on IT preferred
  • Co-operative, good sense of responsibility
  • Immediate available is an advantage
  • Shift duty is required
  • 12 hours working period
  • English - fluent


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1170353
kattintson ide a Hays adatvédelmi szabályzat megtekintéshez, amelyben részletes információt talál arra vonatkozólag, hogy miként használjuk és védjük személyes adatait, és az ehhez kapcsolódó jogait.

Összefoglaló

Állás típusa
Munkaerő-toborzás
Iparág
Hely
Budapest
Szakterület
Infrastructure
Szám:
1170353

Kapcsolatfelvétel tanácsadóval

Beszéljen Kovacs Lehel, a pozícióval foglalkozó szaktanácsadónkkal, akinek címe Budapest
Budapest, Szabadság tér 7, Bank Center

Telefon: +36704122191